Quality Assurance
Elevate Quality
We provide services to support your Quality Assurance monitoring and program improvement. Our Quality Assurance services are designed to complement and improve your agency’s internal program monitoring of health and safety and the home / site environment. We provide an objective view of your program services and the new person-centered settings rule.
​
Whether you are preparing for an upcoming state survey, working on a plan of correction, editing your policies and procedures or simply want an objective view of your Quality Assurance practices…we are here to assist. We have over 25+ years’ experience reviewing, developing, and improving Quality Assurance systems for agencies from one-time home visits to annual reviews and everything in between.
Home/Site Visits
-
Mock Surveys
-
On Going Monitoring: Monthly, Quarterly, Annual
-
Person-Centered Interviews
-
Staff Interviews
Document Review
-
Policies and Procedures
-
Annual Forms
-
Protocols
-
Medication Administration
-
Care Plans
-
Satisfaction Surveys
-
​Incident Reporting
Program Notes
-
Personal Goals
-
Community Access
-
Health and Safety
-
​Medical / Psychological / Behavioral
Personnel
-
Training Plans
-
Certifications
-
​Person-Specific Knowledge